Like so many businesses, Covid-19 has required us to close our doors to the public and transition staff to work from home. We have pulled together as a team to change workflows and find new ways to make it work.

Today, our levels of service in every department are as strong as they were before the pandemic.

The safety of our staff and our members came first, but service from our dedicated team remains strong.





How do you reach us?

Your first line of contact, as always, is your agent or broker. Contact information for them can be found on the "Our Team" page. Payment inquiries can be directed by email to: accounting@northblenheim.com

During regular business hours new claims and claims inquiries can be emailed to claims@northblenheim.com or new claims can be submitted through the web site.
After hours claims can be called in to 1-833-532-5246.
Our office phones continue to be monitored during business hours.





Payments

Payment can be made through online banking, email transfer or by non-cash payment via mail or to the secure drop box at our west doors.



How can I save on car insurance?

If you are no longer commuting to work, or are no longer driving your vehicle at all, please reach out to your agent or broker. If your car is leased or financed please refer to your agreement before removing coverage.



What if I am providing daycare during COVID-19

We will waive the charge for daycare in the home if you are providing temporary childcare services for parents who are considered an essential service, providing you are operating within your local by-laws.


Do I need to change my policy if I am now working from home?

Your policy includes coverage for business tools such as laptops, etc. Please review to be sure there is enough coverage.



What if my business closes?

Many small businesses have had to close their doors. Closing temporarily due to COVID-19 will not deem your building to be vacant for insurance purposes. Premium adjustments may be available for businesses that are significantly impacted in terms of inventory, gross receipts, etc.


How is North Blenheim providing consumer and community relief?

To date we have refunded $75,000 to our members in premium reductions. We have committed over $55,000 in community relief, with direct input from our staff to be sure funds are directed where we see a need, including food banks, hospitals and hospices.

The very nature of a Mutual is that we have a unique mechanism to give back to our members through a "Refund from Surplus". Our Board of Directors (made up of members) will evaluate the financial position of the company at each year end and make a decision based on the overall picture for the year. When more premium has been collected than is needed, we put thousands of cheques in the mail, and have been pleased to do so 7 years out of the last 10.